Ordering is simple! Browse our products, add items to your cart, and proceed to checkout. We accept all major payment methods for a secure and hassle-free shopping experience.

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat shipping rate of $5.95.

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout:

• Express (2-3 business days): $9.95
• Overnight (1 business day, if ordered before 2pm EST): $19.95

Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number. You can also view your order status and tracking information in your account dashboard.

Yes, all of our products are specifically selected or designed for people with diabetes. We carefully vet every item in our inventory to ensure it meets safety standards for diabetic use.

Yes, we carry a comprehensive range of diabetes management supplies including:

• Glucose meters from major brands
• Test strips and lancets
• Insulin pens and syringes
• Continuous Glucose Monitoring (CGM) supplies
• Insulin pump accessories

Our dietary supplements comply with FDA regulations for dietary supplements. While supplements are not "approved" by the FDA in the same way as medications, all our products meet or exceed industry standards for quality and safety. Our food products are produced in FDA-registered facilities and comply with all food safety regulations.

We accept returns of unopened, non-perishable items within 14 days of purchase. Medical supplies and devices may be returned if unopened and in original packaging. For hygiene reasons, we cannot accept returns on opened test strips, lancets, or items that come in direct contact with the body. Please contact our customer service team for specific return instructions.

No, you can check out as a guest. However, creating an account offers several benefits:

• Faster checkout for future orders
• Order tracking
• Save multiple shipping addresses
• Access to your purchase history
• Special member-only discounts

Yes! We're committed to helping our customers manage their diabetes effectively. We offer:

• A blog with regular articles on diabetes management
• Free downloadable guides on topics like nutrition, exercise, and blood sugar monitoring
• Video tutorials for using testing equipment
• A monthly newsletter with diabetes management tips and product information

While we don't directly bill insurance companies, we can provide detailed receipts that you can submit to your insurance provider for potential reimbursement. Many of our customers use their FSA or HSA accounts to purchase eligible items from our store.

Our dedicated customer support team is available:

• By phone: (954) 698-4838 (Monday-Friday, 9am-6pm EST)
• By email: info@paramedpros.com
• Via live chat on our website (7 days a week, 8am-8pm EST)

Yes, we have certified diabetes educators and pharmacists on our team who can answer general questions about diabetes management and products. However, please note that we cannot provide personalized medical advice. Always consult with your healthcare provider for specific medical guidance.